One of the biggest idols in our world today is the bottom dollar. With common phrases like “everyone has a price” and “money makes the world go ’round,” it’s no wonder the concept ofsuccess and money go together in our culture. Enter Southwest Airlines. No we are not getting paid for this story. We’re sharing it because it shows thatloving people successfully often comes at a cost, and it was a price that the airline was happy to pay for this passenger.
They went above and beyond their responsibilities right after theylearned that the son of one of their passengers had just been in alife-threatening accident. Peggy Uhle was on a flight from Chicago to Columbus in her seat, with the plane still in the runway, when the plane turned back to the gate and a flight attendant askedher to promptly get off.
Many would perceive getting kicked off of a plane with no explanation quite a rude gesture, but little did Peggy know, Southwest was rerouting her travels for her own good.
I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband, Uhlesaid. After she got off the plane, customer service told her that her son, who lives in Denver, was in a coma after suffering a head injury. Even before Uhle had disembarked, the airline re-booked the next non-stop flight to Denverfree of charge.
They offered a private waiting area, re-routed my luggage, allowed me to board first and packed a lunch for when I got off the plane in Denver, Uhle told Boarding Area.My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.
Uhle said her son is still recovering, but she couldn’t be more grateful for the way she was treated.
The care that I was shown is second to none, shesaid. We have always liked Southwest Airlines and now we cant say enough good things about them.
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